Managed UK Dedicated Servers

All prices are in UK Pounds sterling & exclude VAT at 17.5% where applicable.

Dedicated Hardware and Management

Hardware:

All our servers are built by Dell and use Intel processors which provides high reliability and performance in a demanding computing environment.

CPU	Intel Processor & Chipset A fast Intel processor is at the heart of your machine giving quick dependable performance for your online applications.  Whilst more expensive, Intel chips generate little heat and thus have greater reliability making them the only choice for mission critical applications.
DELL	All new managed dedicated servers now use DELL hardware; dependable and robustness which means your new server will deliver reliability from a trusted hardware provider.

RAM	DDR Memory A generous amount of the latest DDR memory.  When memory is not being used by your applications it will automatically be utilised to cache frequently accessed files and data giving an additional speed boost.

Disks

Hard Disk Drives - high performance Choice of one or two 160GB SATA hard drives. Or step up to the next level of performance and reliability with our SAS (serial attached SCSI) options. Running around 15000rpm data access times are kept to a minimum and are well suited to the faster processors in our top-end servers.

RAID

RAID Hardware Controller With the exception of standard Optimum Server, servers include an Adaptec RAID controller card which mirrors writes to your hard disks and speeds up file access by balancing read requests across both drives. In the unlikely event of a disk failure, all requests are served by the remaining drive, the operation of your server is uninterrupted and no data is lost. Again without interrupting the operation of the server, the failed disk is replaced and the data on it rebuilt to restore redundancy. This is NOT the same as software based RAID and disk mirroring systems, which are cheaper but more error prone and not adequate for use in a mission critical website.

Contingency

Instant Hardware Replacement We guarantee as part of our market leading service level agreement to always keep a standby machine, installed, configured and powered up, ready to hand over to you instantly in the unlikely event that your machine suffers a hardware failure.

BACKUP

Data Backup With the exception of Optimum Server, includes hardware based disk mirroring (RAID) providing protection against hardware failure.  We also offer a daily tape backup option, data on your machine is transferred to magnetic tapes every day with tapes stored off site.  Individual files may be restored should you accidentally delete them and the entire machine may be restored in the event of a more serious problem. Daily tape backup capacity may be added to any of our machines in 20 gigabyte blocks.

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Network:

Firewall protected - Fully Managed Cisco Firewall - Traffic from the Internet is filtered by redundant Cisco hardware.  Unwanted and malicious traffic is blocked at the network level, reducing your data transfer usage and providing protection from hackers, viruses, worms, trojans, etc.

IP Addresses - Each dedicated server has two unique IP addresses allocated.  There is also full control over the reverse DNS names of your IPs.   One IP address can host an unlimited number of websites.  However, subject to the guidelines of the IP issuing authority, an unlimited number of additional addresses may be added to your server.

Management:

Full server management included free of charge with our dedicated servers; we have specialised in website hosting for over a decade. Receive all the benefits of a dedicated server with none of the pitfalls.  We take care of the technical side of things including applying security patches and configuring software leaving you free to get on with running your business.

Control Panel Our exclusive web based control panel software is installed, allowing you to control all aspects of your server from a graphical interface.  Operating a dedicated server is as easy as operating a shared hosting account.      Admin demo    End user demo

Remote Desktop/Shell Access Access the windows desktop or the linux shell of your server remotely.  Full administrative level access is available to you for completing software installation, configuration and server management tasks.

Security Patches & Hotfixes We monitor news and developments relating to the software installed on your machine and receive notification from vendors as security vulnerabilities are discovered.  Our engineers will apply any needed patches and take mitigating action where necessary to maintain the integrity of your machine. You may opt out of this service.

Monitoring & Tuning Automated systems monitor the availability of your machine, alerting our engineers immediately should a problem develop.  Machine configuration will be optimised for both performance and security to suit your applications, we will bring to your attention any potential problems such as resource starvation and propose corrective action. You may opt out of this service.

Software Upgrades & New Features Much of the software installed on your machine is actively developed with new functionality being added regularly, we will periodically upgrade the software on your machine, allowing you to take advantage of the latest technology.   Our in house development team is constantly improving our proprietary control panel and hosting software based on feedback from customers, as new features are rolled out to our shared hosting platform, they will also be added to your machine.